Privacy Policy
This Privacy Policy explains how Artistry Press processes personal data when you use framequestgarment.click, make an enquiry, submit files, or place an order for photo and art printing services.
Contact Information
Your Rights
Subject to applicable law, you may request access to your personal data, correction of inaccurate information, deletion of data that is no longer needed, or restriction of certain processing. You may also object to processing in limited circumstances and withdraw consent where processing relies on consent. Some requests may be declined where retention or disclosure is required by law or necessary to complete an order.
How to Make a Request
To exercise a privacy right, send a clear request describing the data or activity concerned and the action you want us to take. We may ask for additional details to verify the request and to protect customer information from unauthorised disclosure.
Data Retention
Enquiry records are kept for a practical period to manage follow-up and service history. Order, payment, and production records are retained for accounting, dispute handling, and operational reference, then deleted or anonymised when they are no longer required. Uploaded files may be removed after production or after the period needed to resolve the order, unless we must keep them longer for legal or administrative reasons.
Policy Changes
The updated version will apply from the date it is posted on the website unless a different effective date is stated. If a change is material, we will take reasonable steps to draw attention to it through the site or other suitable communication.
Personal Data We Collect
We may process contact details, order and quotation details, uploaded image files, print specifications, proofing preferences, payment-related records, delivery or collection instructions, and technical data such as device, browser, and usage information. Where you submit artwork or files, we also process the content you choose to provide for printing and review.
Sources of Personal Data
We receive data when you contact us by email, file upload, or contact form, when you request a quotation or test print, when you approve production details, and when you arrange collection or local delivery. We also collect limited information automatically through website and system logs, cookies, and similar technologies.
Types of Cookies Used
We may use session cookies to keep the site working during a visit, persistent cookies to remember basic preferences, and analytical cookies to understand how the site is used. We do not use cookies to collect more information than is reasonably needed for these purposes.
Cookie Controls
We use standard cookies and similar technologies for site operation, basic analytics, and preference handling. You can manage or block cookies through your browser controls, and you may delete stored cookies at any time. If cookies are disabled, some parts of the site may not function as intended.
How We Use Data
We use personal data to respond to enquiries, review image files and print specifications, prepare quotations, manage test print and production steps, arrange payment and fulfilment, communicate about orders, support collection or local delivery within Germiston, maintain records, secure our systems, and meet legal or accounting obligations. We may also use limited technical data to improve site reliability and understand general usage patterns.
Service Providers and Partners
We may share personal data with service providers that support website hosting, communications, file handling, payment processing, and local delivery or collection arrangements. Where a third party assists with production or administration, it may process data only for the agreed purpose and under appropriate confidentiality and security obligations.
Legal Disclosures
We may disclose personal data where required to comply with law, a court order, or a lawful request from a public authority, or where disclosure is needed to establish, exercise, or defend legal claims. We may also share information to prevent fraud, protect our rights, or respond to a serious operational or security issue.